Privacy Policy

Last updated: September 2026

Introduction

heath-lumen respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect and process your personal information when you use our website or engage with our garden care services.

We encourage you to read this policy carefully. By using our website or services, you acknowledge that you have read and understood this privacy policy.

Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Information about your property and garden
• Communication preferences
• Details of services you have requested or received
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website

How We Collect Information

We collect information through:

• Direct interactions when you contact us or request a quote
• Automated technologies such as cookies when you browse our website
• Site visits when we assess your property

How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide quotes
• Deliver garden care services you have requested
• Communicate about appointments and service updates
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit an enquiry or sign up for communications
• Performance of a contract when we deliver services to you
• Our legitimate interests in operating and improving our business
• Compliance with legal requirements

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

For enquiries that do not result in a service agreement, we typically retain information for up to two years. For clients, we retain relevant records for the duration of our business relationship plus an additional period as required by law.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

heath-lumen
47 Granby Street
Leicester, LE1 6EJ
Email: [email protected]